BBC's response to Norwich by-election coverage complaint

In the period before the Norwich by-election, the BBC covered the three main parties - and the Greens, despite its performance in recent elections - but failed to give UKIP any airtime.

As a result, I complained to the BBC and received a pathetic response, as expected.

I then complained about the response. Finally, I received a reply. Unfortunately, but predictably, it was inadequate.

What do you think of it?